About Us - Frequently Asked Questions

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What is EagleMed?

We are a Critical Care Air Transport Service with bases in in Hays, Chanute, Dodge City, Garden City, Goodland, Pittsburg and Wichita, Kansas; Ardmore, Hugo, stillwater and Tahlequah, Oklahoma; Joplin, Missouri; Bentonville, Arkansas. EagleMed has a fleet of 10 Eurocopter A-Star AS350-B2's; a TwinStar Rotorcraft and aircraft 6 King Air C-90 turbo-prop aircraft.

What makes EagleMed different from other flight programs?

EagleMed adheres to stringent safety measures with our aircraft, and employs only the highest-trained personnel with vast experience in emergency medicine.

How far and fast do the aircraft fly?

EagleMed generally keeps the 140 mph helicopter within a 100 mile radius of their bases. The King Air travels at 276 mph and has a 1200 mile range.

Who flies in the aircraft?

EagleMed is staffed with a pilot, a flight nurse and a paramedic, all of whom have special training and ongoing training. When needed, EagleMed also will supply specialty teams in Neonatal and OB.

Who dispatches EagleMed?

EagleMed has an advanced communications center at the corporate office in Wichita, Kansas that provides one call does all service 24 hours a day 7 days a week (800.525.5220). These are Highly trained and qualified personnel who also provide us with up to the minute flight following. One call to this center will start EagleMed your way and connect you with a receiving physician and our flight physician should you wish to also speak with them.

How much does a flight cost?

Helicopter flights average between $6,000 to $9,000; fixed-wing flights average $4,500 to $6,000.

Would I be taken to my choice of hospital?

You will be flown to the nearest, medically appropriate facility.

What happens if the helicopter is in use, or the weather prohibits flying?

EagleMed’s Communication Specialist will attempt to use all weather King Air's or coordinate transport through another regional air transport service, weather permitting, or if possible will provide our critical care ground service.

How many patients can fly?

For best patient care EagleMed transports one patient.

Who pays for the flight?

EagleMed bills a patient’s insurance(s), if any, and the balance is billed directly to the patient. For EagleMed members the remaining balance is waived.

Is EagleMed affiliated with other flight programs?

EagleMed has close relations with other state and regional programs that. like EagleMed, are CAMTS acrediated.

What if I want to be taken to a specific hospital?

If your transport isn’t medically necessary (i.e. it’s not an upgrade of care), it is considered a "convenience" flight. Most insurance companies will not pay for such transports; however, EagleMed offers its members a discount on these flights.

Does EagleMed provide other community services?

EagleMed assists with and provides continuing education training for medical professionals throughout the State. EagleMed provides or assists with PHTLS, ACLS, TNCC, PALS, and NRP. EagleMed is also working with any EMS agency that desires to receive training in patient preparation for transport classes and an in-depth Landing Zone class that stresses safety.

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